Private services and consultations
Private Health Services in Talke Pits.
If there is something you would rather not wait for, tell us what it is and we will tell you plainly whether we can help.
Private simply means you pay for it instead of the NHS. People ask for one of two reasons: they cannot get seen quickly enough, or what they want was never an NHS service.
We are an independent pharmacy in Freeport Shopmall on Pit Lane, in the unit that was a Well branch until July 2026. The NHS side carries on as before, so your NHS prescriptions are not affected by any of this.
What actually happens.
You tell us what you need
Ring 01782 508214 or ask at the counter. You do not need the medical words. Say what the problem is.
We give you a straight answer
We say whether we can arrange it here, whether it needs ordering in first, or whether your GP is the better route.
The appointment itself
In the consultation room with the door shut. We ask about your health and what you take, then explain the options and the cost.
You leave knowing where you stand
Either it is dealt with, or you go with a clear next step. If you need to come back, we will say when.
Who this suits.
Anyone who would rather ask a pharmacist than sit at home wondering.
- People who need something looked at sooner than an appointment elsewhere allows.
- Anyone who wants a quiet word before deciding anything.
- Anyone wondering about ear wax removal or weight management.
- Carers and relatives asking on someone else's behalf.
- People who came here when it was a Well branch and wonder what we do now.
The honest bit.
We are not going to print a list of private services and hope it is still right. We took the shop on in July 2026 and it is all still settling. So, plainly: ask us what we can arrange, and we will tell you what we can and cannot do.
Some things we can look after here. Some have to be ordered in. Some are better done on the NHS or by your GP, and we will say so rather than take your money.
Ring 01782 508214 and ask. We would rather tell you now than waste your trip.
Questions people ask.
How do I find out what you can do privately?
Ring {phone} or ask at the counter and say what you need. We would rather answer your real question than publish a list that goes out of date.
Do I need an appointment?
For a quick question, no. Walk in or ring and ask. Anything needing the consultation room is better booked, so ring first and we will agree a time that suits you.
How is a private service different from the NHS work you do here?
The pharmacist and the standards are the same either way. What changes is who pays and who sets the rules on who qualifies: the NHS funds its services nationally, while a private service is one you pay for yourself.
Will you tell me if the NHS covers it?
Yes, every time. If the NHS covers what you need, here or through your GP surgery, we will point you there rather than charge you for it. We would far rather you came back than felt caught out.
What happens if you cannot help?
We say so plainly and tell you where to go instead: your GP, NHS 111, a dentist or an optician. Being sent to the right place beats being seen in the wrong one.
Is what I tell you confidential?
Yes. Pharmacy teams work to the same confidentiality rules as the rest of the NHS, and what is said in the consultation room stays there. We will not discuss you with a relative without your say so.
Where our patients come from.
We are on Pit Lane in Talke Pits, inside Freeport Shopmall. Most people walk in from Talke Pits and Talke, and we are a short drive from Kidsgrove, Butt Lane, Newcastle-under-Lyme and the rest of Stoke-on-Trent.
You do not need to be registered with a local surgery to ask.
Not sure if we can help?
That is exactly the call to make. Tell us what you need in your own words and we will tell you honestly where it belongs.
Ring us to ask what we can arrange or book a private appointment.